PrimeSphere – Environmental Services is the trading name of Lukasz Olenderek, a sole trader based in Exeter, Devon, United Kingdom.
For the purposes of UK data protection law, Lukasz Olenderek trading as PrimeSphere – Environmental Services is the data controller for personal information processed in connection with the business.
PrimeSphere is registered with the Information Commissioner’s Office (ICO) under registration reference ZC142718.
PrimeSphere – Environmental Services
Exeter, Devon, United Kingdom
Email: info@primesphere.co.uk
Telephone: 07777 154 120
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request an assessment or quotation, book or receive a service, purchase a product, or otherwise interact with PrimeSphere.
Our website is www.primesphere.co.uk.
The information we collect depends on how you interact with PrimeSphere and may include:
We aim to collect only the personal information reasonably necessary for the relevant purpose.
We may collect personal information:
Where personal information is obtained from somebody other than the individual concerned, we will handle it in accordance with applicable data protection requirements.
We may use personal information to:
We will not use personal information for a new purpose that is incompatible with the purpose for which it was originally collected unless the use is otherwise permitted or required by law.
UK data protection law requires us to have an appropriate lawful basis when processing personal information. The lawful basis depends upon the particular processing activity.
We may process personal information where necessary to perform a contract with you or to take steps at your request before entering into a contract.
This may include responding to a request for a quotation, arranging an assessment or appointment, delivering a service or supplying a product.
We may process or retain personal information where necessary to comply with legal or regulatory obligations, including applicable tax, accounting and record-keeping requirements.
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
Where we rely on legitimate interests, we consider the purpose of the processing, whether it is necessary and the impact it may have on the individual concerned.
Where consent is the appropriate lawful basis, we will ask for it clearly.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
PrimeSphere does not sell personal information.
We may share personal information where reasonably necessary with organisations involved in operating our business or delivering a requested service. These may include:
Only information reasonably necessary for the relevant purpose will be shared.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
PrimeSphere works with professional suppliers, s and business partners in connection with the products and services we provide.
The existence of a commercial or partnership relationship does not mean that customer personal information is automatically shared with that organisation.
Where it is necessary to share information with a supplier, , technical partner or other organisation in order to fulfil a customer’s request, we will share only information reasonably necessary for that purpose and on an appropriate lawful basis.
Where electronic payments are made through a third-party payment provider, payment information may be collected and processed directly by that provider.
PrimeSphere does not retain full payment-card information where the transaction is processed securely by an external payment provider.
The payment provider’s own privacy terms will apply to personal information it processes independently.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, tax, accounting, insurance, contractual and record-keeping requirements.
Different categories of information may therefore be retained for different periods.
When determining an appropriate retention period, we may consider:
When personal information is no longer reasonably required, it will be securely deleted, destroyed or anonymised where appropriate.
Some technology, communications, website, payment or other service providers used by PrimeSphere may process or store personal information outside the United Kingdom.
Where our use of a service results in a restricted international transfer of personal information, we will take appropriate steps to ensure that the transfer complies with UK data protection law and that an appropriate transfer mechanism or safeguard is used where required.
Information about relevant safeguards can be requested using the contact details in this policy.
Our website may use cookies and similar technologies to operate correctly, provide functionality and understand website usage.
For further information about the cookies used on our website and the choices available to you, please see our Cookie Policy.
PrimeSphere takes reasonable and proportionate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, destruction, disclosure, misuse or unauthorised access.
Access to personal information is limited, where appropriate, to people and service providers who reasonably require it for legitimate business purposes.
Although no electronic transmission or storage system can be guaranteed to be completely secure, we take measures appropriate to the nature of the information we process and the activities of our business.
Depending upon the circumstances and the lawful basis on which your information is processed, you may have rights including:
Not every right applies in every circumstance. We may also be required or permitted to retain certain information despite a request for deletion.
To exercise your data protection rights, please contact:
info@primesphere.co.uk
We may need to verify your identity before acting upon a request.
You have the right to object to certain processing of your personal information where we rely on legitimate interests. You also have the right to object at any time to the use of your personal information for direct marketing.
PrimeSphere may undertake appropriate marketing and business-development activities in accordance with applicable data protection and electronic-marketing requirements.
Where required, we will obtain consent before sending electronic direct marketing.
Where another lawful basis is available, including in appropriate business-to-business circumstances, we will ensure that the processing is fair, lawful and transparent and that applicable electronic-marketing requirements are followed.
You may ask us to stop using your personal information for direct marketing at any time by contacting us or by using any unsubscribe mechanism provided.
If you object to the use of your personal information for direct marketing, we will stop using it for that purpose.
We may invite customers to provide feedback, testimonials or reviews about PrimeSphere and the services we provide.
Where we wish to publish information that identifies an individual customer, we will ensure that we have an appropriate lawful basis and obtain permission where required.
You may contact us if you have concerns about personal information contained in a testimonial or other customer material published by PrimeSphere.
PrimeSphere may take photographs, record environmental measurements or create other documentation where reasonably necessary to assess environmental conditions, plan or document work, maintain treatment records or verify service outcomes.
Where these records contain personal information or can reasonably be associated with an identifiable individual, they will be handled in accordance with this Privacy Policy.
Information collected for assessment, treatment or service-documentation purposes will not automatically be used for advertising or promotional purposes.
Where separate permission is required for promotional use of identifiable customer information, photographs or case-study material, we will seek that permission separately.
If you contact or interact with PrimeSphere through a social-media platform, PrimeSphere and the relevant platform may each process information relating to that interaction.
The platform provider’s own privacy policy applies to information that it processes independently.
Personal information provided directly to PrimeSphere through social media will be handled in accordance with this Privacy Policy where applicable.
In some circumstances PrimeSphere may be engaged by a business, landlord, property manager, fleet operator, insurer, contractor or other organisation and may receive personal information necessary to arrange or provide a service.
Where this occurs, we will use that information only where we have an appropriate lawful basis and for purposes reasonably connected with the relevant service or another permitted purpose.
Where required, we will provide appropriate privacy information to individuals whose information has been obtained indirectly.
PrimeSphere does not currently use personal information to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
If this changes, this Privacy Policy will be updated as required.
If you have concerns about how PrimeSphere has collected or used your personal information, please contact us so that we can investigate the matter.
Email: info@primesphere.co.uk
Telephone: 07777 154 120
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Our ICO registration reference is ZC142718.
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, suppliers or applicable legal and regulatory requirements.
When changes are made, the revised policy will be published on our website and the Last Updated date at the top of this page will be amended.
Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.
For questions about this Privacy Policy, how PrimeSphere processes personal information, or to exercise your data protection rights, please contact:
Lukasz Olenderek trading as PrimeSphere – Environmental Services
Exeter, Devon, United Kingdom
Email: info@primesphere.co.uk
Telephone: 07777 154 120
ICO Registration Reference: ZC142718
